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Each video is handmade with love by our team 🐶✨. You’ll receive it within 2–4 business days by email, with a direct download link.

Our Short & Sweet videos are quick, fun clips — perfect for sharing on social media or sending as a lighthearted surprise!

The Extended Version gives your pup more screen time, extra lines, and bigger laughs — ideal as a special gift or a highlight moment.

We don’t stick to a strict duration — instead, each video is crafted to match your message and style.

Think of Short & Sweet as a quick laugh (around 8to10secs) and Extended Version as a full Pawcast moment (around 16to18secs).

Don’t worry — it’s probably just hiding! 🎥

Sometimes our emails take a little detour before reaching your inbox.

If you haven’t received your custom video yet, please:

✅ Check your Spam or Promotions folder

✅ Search your inbox for:

customvideo@pawcast11.com

Still can’t find it?

👉 Reach out to us at customvideo@pawcast11.com and we’ll make sure your video finds its way home! 💌

Absolutely! Just add more digital products to your cart — one for each custom photo or video you want. You can upload a different photo for each (or reuse the same one if you like).📸 💌

No worries! A clear photo from your phone works perfectly. Just make sure your furry friend’s face is visible and well-lit. We’ll take care of the magic. ✨

Your custom photo will be delivered via email, with a link to download the final file in high resolution. 🎁

Each Pawcast video and photo is handcrafted just for your furry friend, which means we can’t make edits or revisions once it’s delivered. 🐾
Please make sure your photo and details are correct before ordering — we want your final video to be pawfect from the start! 💛

You’ll receive your Pawcast video in two formats:
📱 Vertical (9:16) — perfect for sharing on TikTok, Instagram Reels, and Stories.
💻 Horizontal (16:9) — ideal for YouTube or saving on your computer.

That way, you can easily share it on your socials and keep a high-quality version for yourself! 🎬🐾